Help and FAQs

Do you have a store where I can try your items on?

The Suzannah Boutique can be found at 10 New Quebec Street, Marylebone, London, W1H 7RN, five minutes’ walk from Marble Arch Tube. We are open for walk-ins or alternatively call or book an appointment.

Do you offer free shipping?

Yes totally free on everything except for hats, which unfortunately we need to charge for, due to the larger volume packages they need to be shipped in for protection. See delivery page for details.

Can I return the product if bought online?

You can return all Ready-to-Wear products bought from our website if they’re still in the condition you received them, with all tags attached. If you’ve had any custom alterations or a bespoke product, as stated in our terms and conditions, the goods cannot be returned. Couture products from the couture collection are also non-returnable, as they are made to order. And while we do charge for returns, we try to keep that charge minimal. See more on our Online Returns Policy.

What is your policy for returns in store?

Products bought from the boutique at 10 New Quebec Street are non-refundable. A credit note or exchange may be issued at the discretion of the sales staff, if the product is unworn with all tags still attached and returned within 14 days. 

Can I order products over the telephone?

Yes. Our telephone number is +44 (0)207 258 0782. Someone will be able to help you during the boutique opening hours. The products bought by telephone are treated the same as the online store and therefore this returns policy applies.

Do I need to make an appointment?

Appointments are not necessary, though recommended if you wanted to try on something specific, or to guarantee a bit more time with our knowledgeable sales staff.  You can email us at enquiries@suzannah.com.

Can you advise on millinery and accessories? Are there styles to try?

We have a range of millinery which complement our styles well. We work very closely with four 'ready-to wear' milliners and two couture milliners depending on what level of service you would like. We also work closely with Emmy London who have great simple modern styles of occasion wear shoes and bags which we have represented at the boutique.

We can provide swatches of your bought garment if you wish to colour match shoes or work with different milliners. However we cannot supply or sell-on meterage or off-cuts of our fabric.