Loyalty Program Terms and Conditions

These terms and conditions (“Terms and Conditions”) govern Suzannah London Rewards (“Loyalty Programme”), and members of the Programme will earn points in connection with the purchase of qualifying online products and online activities that are redeemable towards the purchase of certain offers online.

MEMBERSHIP

1. No purchase is necessary to obtain membership in the Suzannah London Loyalty Program, but you must create an account via suzannah.com.
2. You may create an account if you are at least 13 years of age, have Internet access, and have a valid email address. If you are between the ages of 13 and 18, you must have your parent’s permission to register for an account. If you choose to create an account, you are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your account. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use. You may only have one member account per natural person. Persons who are discovered to have more than one account forfeit their points and will be unsubscribed from the Suzannah London Rewards Program.

HOW TO ENROL

1. (a) Create an account: Visit https://www.suzannah.com/loyalty and become a registered user Suzannah London Loyalty Program Rewards. Click here to be taken directly to the registration page. You will be asked for your first and last name, your email address, and a password. Signing up automatically subscribes you to our newsletter list, you have the option to opt out at any time. Once you have submitted the requisite information, you will be sent an email to the address you listed confirming your membership.
2. How to Access/Change Your Member Information. You must keep your personal information on your Account up-to-date. To do so, click on the "My Account" section and access your account by entering your registered email address and current password. From your dashboard you can access your account information; review your current and past orders; change your profile; manage your subscriptions and applications; and access your previous purchases.
3. How to Cancel Your Membership. You may cancel your account at any time. To cancel your account, please send an email to enquiries@suzannah.com and write “cancel membership” in the subject line. The email must come from the account currently listed on our servers as being associated with your Suzannah London Loyalty Program. If you no longer have access to that email address, please email our customer service department and we will verify your status and cancel your account. Upon cancellation, you are no longer a member and any unused points accrued in your account will be forfeited and cannot be redeemed. Points maintain their value only on valid accounts in good standing, and except as otherwise provided here for redemption, have no cash value outside of their redemption value on the Site.

EARNING POINTS

1. General. Members can earn points on the purchase products at suzannah.com or in Suzannah London stores. To receive points for your online purchases, you must use the account that you used to create your Suzannah London Loyalty Program account. You will not earn points for shipping fees or purchases of gift vouchers. Any discounts will not be included in your balance.
2. Earning Rate. Members in the Member Tier will earn 2 points for every £1.00 spent on qualifying purchases. Silver Tier will earn 3 points for every £1.00 spent on qualifying purchases. Gold Tier will earn 5 points for every £1.00 spent on qualifying purchases and Platinum Tier will earn 7 points for every £1.00 spent on qualifying purchases. You must be logged into the website to earn points. Points are based on your order subtotal, after any discounts, only. Points are rounded down to the nearest whole number. For example, if you spend £9.99, you will receive 9 points. The calculation is as follows: £9.99 x 1 point per pound = 9.99 points, which is rounded down to 9 points.
3. Our store base currency is GBP so all points will be awarded based on the converted GBP amount from your local currency. For example if $1000 is converted as £800 you would receive 800 points.
4. Gift Cards. Gift card purchases are not eligible to receive points. However, once a gift card is redeemed, points will be awarded to the recipient for the subtotal after any gift card values, provided s/he is logged into the account, as outlined in these Terms and Conditions.
5. Addition of Points to Accounts. Points will be added to your Account under the following conditions, and will generally show up immediately.

You are eligible to receive points 1 time for the following actions:

• Creating an account
• For liking Suzannah London's Facebook page
• Following Suzannah London on Instagram

You are eligible to receive points multiple times for the following actions:

• Making purchases
• Referring a friend to Suzannah London. Points will automatically be rewarded to your account only if the referral friend used the link sent to them from your referral account and makes a qualifying purchase with the special code, and does not return the order. Points will automatically be applied to the account if stipulations are met.
• Birthday Points. Birthdate must be entered 30 days before your Birthday to qualify and you will only receive birthday points once every calendar year.
• For other activities outlined on the Site that may show up from time to time. Note that for these other activities, including “bonus point” accumulations and other point promotions, points may show as “pending,” depending upon the activity.
• Exclusions. Members earn points only on the purchase price of: (i) qualifying online products. Calculation of points excludes payment by the Member for shipping charges. Points will not be earned on any discounts or other credits offered in connection with a product or service. For example, if a product that is normally £50 is on sale for £25, a Member will only earn points on the purchase price of £25. Purchases of gift cards, redemption of vouchers, and any type of price adjustments, including returns, are not eligible for points. All purchases made: (i) by a Member prior to such member joining the Program, (ii) Online without a Member being logged onto the Website, are not eligible for Royal Rewards credit.
• Returns/Order Cancellations. Points earned for a purchase that is then the subject of a return, cancellation, declined credit card or gift card will be deducted from your account in an amount equal to the points earned for the original transaction. Points cannot be reapplied back to your rewards account for any reason on a returned order. If a return/cancellation will cause your account to have a negative point balance, you will not begin earning points again until your points balance is returned to zero (0), by making purchases, or engaging in other promotional activities offered from time to time. Rewards used on an order that is canceled (before the item ships or a label has been printed) may request those rewards be applied back to your rewards account. If your item has begun the shipping process, rewards cannot be reapplied.
• Bonus Point Promotions. From time to time, Suzannah London may run certain bonus point promotions. Under bonus point promotions, Members can earn additional or "bonus points" in connection with the purchase of certain online products. When you purchase these specially marked products, or make the purchase during a bonus points time period, you will earn bonus points on each product, as specified in the offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time in Suzannah London's sole discretion. Bonus point offers cannot be combined with any other offer.
• Limitations on Points. If you redeem points towards the purchase of a product and pay a portion of the retail price after the point's redemption, you will receive points only on the leftover retail amount you pay, and not on any value attributed to the point you used. If you redeem points towards the purchase of a product in an amount equal to the full price of the product, you will not earn any points.
• Non-purchase Options for Earning Points. You may also earn additional points on non-purchase activities. From time to time, Suzannah London may offer you the chance to win various prizes, and earn points, for entering into promotions. For giveaway promotions, there is NO PURCHASE NECESSARY TO PLAY OR TO WIN. Rules and restrictions will apply to such promotions and may be found on the entry page of any promotion.
• Referring a friend to Suzannah London. Email a friend a 10% off coupon by clicking “ Earn Points” then “ Refer a Friend”. Enter the email address of a friend who has not purchased with Suzannah London before (if your referral has shopped with us before the referral link will be automatically voided by the system). A referral link will be sent to your friend with a 10% off coupon to be used on Suzannah.com. Points will automatically be rewarded to your account only if the referral friend used the link sent to them from your referral account and makes a qualifying first time purchase with Suzannah London. 5000 Suzannah London points will automatically be applied to your account if stipulations are met. Your Referral friend will receive a 10% off coupon, 5000 points for signing up to the Suzannah London Rewards Program and receive points from their first purchase made while signed into their new Suzannah London account.

REDEEMING POINTS

1. How To Use Your Points. Points must be used in increments outlined in these Terms and Conditions. The minimum purchase for which points will apply is £500.. Points may be used Online at the suzannah.com or in the Suzannah London Store on full-price products. Points towards Products: Members can use their points, with a minimum spend of £500, to reduce the purchase price of a product or to receive a product for free based on the following scale: 1,000 points = £10.00 off and in increments of 1000 points thereafter. For example 25,000 points = £250.00.
2. Points can only be redeemed in any combination of the point and increment amounts set forth above. Redemption of points towards purchases of products is subject to product availability. Any rewards discounts that are applied to the order, will be distributed equally to the applicable items in the order when completing a return. Any reward around discounts to items or £ OFF can only be applied to Suzannah London Products and can not be used on millinery or candles or other non Suzannah London own label products.
3. Points can not be used to purchase Sale items, or with any other discount code or promotion..
4. Gift cards. Once available, points cannot be used towards the purchase of gift cards. Points are awarded when the Gift Card is redeemed
5. To Redeem your Points. Before you begin shopping with us, sign into your Suzannah London Loyalty Program account. Select “Redeem Points” from the VIP pop up. You will be issued a custom code that you can copy and paste into the discount bar during check out (Please note - only one code can be used). Your total payment amount will be discounted by the amount of points you allocate to the purchase. Note that points may only be redeemed for the purchase price of the product. Shipping fees are your responsibility and points may not be used to discount these additional charges.
6. Exclusions. Only one account per natural person. Only one discount code can be redeemed per transaction. Rewards redemption codes may not be combined with any other discount codes. Points may not be transferred or gifted at this time. Points cannot be used on past purchases. Points accumulated on different accounts by different members may not be combined or aggregated to make purchases of products or for any other reason. Points earned in a transaction cannot be redeemed in the same transaction. Redeemed points cannot be retroactively applied to any past order or receive a price adjustment on any order where redeemed points were not applied. Points have no cash value outside of the suzannah.com website and are available only to members in good standing.
7. Points Expiration and Time Lapses. All points acquired, whether standard points or bonus points, shall expire 365 days from the date the points are added to your account. Points expire 365 days from the date in which they were assigned to your account, regardless of point status (on hold, approved, etc.). For example, points earned on November 1, 2023 will expire at 12:01am GMT November 1, 2024. Sign up: points are added to your account instantly Order: points are added to your account when your order ships

GENERAL

1. By creating an account at suzannah.com and joining the Suzannah London Loyalty Program, you agree to be bound by the terms and conditions set forth in these Terms and Conditions, as well as any other terms that may be associated with the Suzannah London Loyalty Program. Suzannah London reserves the right to cancel, modify, suspend or restrict the Suzannah London Loyalty Program, your account, the redemption of points, or any aspect of the Program, including, without limitation, the point conversion ratio and the point expiration policy at any time. Any changes can be made without advance notice. Suzannah London may make these changes even though such changes may affect your ability to use points already accumulated. You are responsible for remaining knowledgeable about the Program Terms and Conditions. A Member's points balance, as reflected in Suzannah London's records, shall be deemed correct. Suzannah London reserves the right to determine the amount of points in any Member's account based on Suzannah London's internal records related to such Member's account. In the event of an inconsistency between the amount accrued in a Member's account as stated on any Member's receipt and Suzannah London's internal records, Suzannah London's internal records will control. Suzannah London assumes no responsibility for errors caused by incorrect Member information. Your right to transfer points earned or granted under the Program is strictly limited. The sale of points is prohibited and may result in the confiscation or cancellation of your points as well as suspension or termination of your membership, which in each case shall be final and conclusive. All transactions involving points and all Member accounts are subject to review and verification by Suzannah London. The points balance in a Member's account may be unavailable for use when an account or transaction is under review. Suzannah London may revoke any Member's membership in the Suzannah London Loyalty Program at any time if such Member engages in abuse of the Suzannah London Loyalty Program or fails to follow the terms and conditions of the Program. Fraud or abuse relating to the accrual of points or redemption of rewards may result in revocation of membership in the Program and may affect a Member's eligibility for participation in any other Suzannah London Program, present or future. Points are non-transferable and cannot be redeemed for cash. The interpretation and application of the Program's Terms and Conditions are at the sole discretion and determination of Suzannah London. For more information or other questions, please contact us at enquiries@suzannah.com
2. The Terms and Conditions of our Suzannah London Loyalty Program are subject to change at Suzannah London's sole discretion at any time and without notice to customers. Upon customer’s at-will termination of their suzannah.com registered account, or if a customer is termination for violation of these Terms and Conditions or other activities in violation of the intent and good faith intended use of this Site, all points will immediately be forfeited and will no longer be redeemable. Suzannah London will make reasonable efforts to award points as outlined above to all 1. registered and 2. qualifying suzannah.com customers, but is not responsible for any technical or unforeseen errors that may occur.
3. Points are nontransferable, nonredeemable for cash, are nonrefundable and are not valid outside of suzannah London stores and Suzannah.com. Purchases made outside Suzannah.com are not valid for point accrual.
4. Employees of Suzannah London are not eligible to participate in the Rewards Program.